Frequently Asked Questions
Answers to questions that our customers most often ask.
Q1. When is the best time to order a letter from Santa?
Christmas time is a very busy time for The Letter Fairy and so the earlier you order your letter the better.
Our home page shows the number of days until Christmas and it always seems less than you would imagine.
The last day for 2011 Orders is 4th December 2011. Letters will be dispatched during the first weeks of December.
Q2. How long will it take for my letter to be delivered?
Please allow up to 14 working days delivery time. However, in many cases your letter will arrive much earlier than this.
Please Note: Shop City cannot guarantee delivery by a certain date so please ensure you place your order at least
14 days in advance of the required delivery date.
Customers are also asked to take into consideration any delays to postal services due to industrial action, seasonal holidays or other such occurrences that may delay your delivery.
Q3. Does your price include postage?
Yes. Our price includes postage within USA and Canada.
There are no additional charges for delivery within USA and Canada.
Q4. How old does my child have to be in order to receive a letter?
We send letters to children of all ages our motto being "never too old, never too young". However, the ideal age is when the child can easily identify with the letter content and we suggest this is within the range of 4 - 7 years old.
As part of the Shop City network, our online order process is highly secure and your personal details are thoroughly safeguarded. Additionally, we utilise the PayPal online payment facility. PayPal is a global leader in online payment solutions with over 80 million account members worldwide.
Q6. Do you send letters overseas?
Yes. We deliver letters to children all over the world.
NOTE: There is an additional charge of $2.00 for deliveries outside USA and Canada.
If you have any further questions please do not hesitate to contact us.